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Changes to how you contact support (from 31 July 2026)

Support email addresses are being retired on 31 July 2026. This article explains the new process for raising support requests and how to contact support.

⚠️ Important

 From 31 July 2026, support requests will no longer be accepted via:

  • support@cezannehr.com
  • support@occupop.com

After this date, all support requests must be submitted through the Support Portal.

What’s changing

  • Email-based support will be discontinued.

  • The support email address will no longer be monitored.

  • An automatic response will direct you to the correct support process.

How to contact Support going forward 

You can access support through the Cezanne HR Support Portal or by going to the Knowledge Base and choosing one of the following options:

1. Search the Knowledge Base

Browse articles, guides, FAQs, and step-by-step instructions in the Knowledge Base. Available 24/7, it's designed to help you find answers to common questions and resolve issues independently. 

2. Use the AI Assistant 

The AI Assistant, available in the bottom-right corner, can help resolve common queries immediately and, where required, create a support ticket for further assistance. 

Screenshot 2026-06-24 092444
3. Submit a ticket

You can raise a support request directly with the Support Team by selecting Contact Customer Support in the top-right corner. 

Screenshot 2026-06-24 092514

What you need to do before 31 July 2026

  • Make sure the correct people in your organisation have portal access.

  • Confirm your verified support contacts are up to date (Only verified support contacts can raise tickets).

  • Remove access for anyone who has left your organisation.

💡Tip

If you need help adding a new contact, updating permissions or getting portal access, please contact your Customer Success Manager or Support team.

Why we’re making this change 

 Moving to portal-based support helps us: 

  • Route queries to the right specialist faster.

  • Ensure only verified contacts can raise requests.

  • Provide a more secure and controlled support experience.

  • Give full visibility and tracking of your support queries.

  • Support faster resolution through AI and self-service options.

Support availability

Tickets can be submitted 24/7 via the support portal.

Support team hours: 09:00 – 17:30 (Monday to Friday, excluding public holidays).

💡Tip

Have a look at our support policy for further information.