After an email has been sent through Cezanne Recruitment, you can view the delivery status from the Emails tab on a Candidate page, or the sent folder from the Inbox feature.
Cezanne Recruitment display's a tick or X for each email to indicate the success of the delivery, along with a more detailed status message by hovering the mouse over the icon:
Here are all available statuses:
Standard statuses
- Pending delivery
- Sent
- Delivered
- Opened
- Flagged as spam
- Delivery failed
Bounce (delivery failed)
When an email bounces, additional context may be available:
- Recipient email address is invalid or unavailable
- Temporary delivery failure
- Recipient domain could not be reached
- Email bounced
Suppression / Subscription changes
These indicate the email provider is rejecting emails for that recipient:
- Recipient is suppressed due to previous bounce
- Recipient is suppressed due to spam complaint
- Recipient is manually suppressed
- Recipient is suppressed
If suppression is no longer active:
- Recipient subscription is active