--- title: How to contact support description: This article explains the process for raising support requests and how to contact support. --- [Skip to content](https://knowledge-base.cezannehr.com/how-to-contact-support#main-content) English Show submenu for translations [Customer portal](https://customer-portal.cezannehr.com/tickets-view?hsLang=en) [![Knowledge base small (4)](https://knowledge-base.cezannehr.com/hs-fs/hubfs/Knowledge%20base%20small%20(4).png?width=271&height=81&name=Knowledge%20base%20small%20(4).png)](https://knowledge-base.cezannehr.com/?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://customer-portal.cezannehr.com/tickets-view) - [Contact Customer Support](https://customer-portal.cezannehr.com/tickets-view) [Contact Customer Support](https://customer-portal.cezannehr.com/tickets-view?hsLang=en) Hi! How can we help? - There are no suggestions because the search field is empty. 1. [Help Centre](https://knowledge-base.cezannehr.com/?hsLang=en) 2. [Getting started & Resources](https://knowledge-base.cezannehr.com/getting-started-resources?hsLang=en) # How to contact support ## This article explains the process for raising support requests and how to contact support. You can access support by going to the **[Knowledge Base](https://knowledge-base.cezannehr.com/?hsLang=en)** and choosing one of **the following options**: #### 1. Search the Knowledge Base Browse articles, **guides**, **FAQs**, and **step-by-step instructions** in the [Knowledge Base](https://knowledge-base.cezannehr.com/?hsLang=en). Available 24/7, it's designed to help you find answers to common questions and resolve issues independently. #### 2. Use the AI Assistant The AI Assistant, available in the **bottom-right corner**, can help **resolve common queries** immediately and, where required, **create a support ticket for further assistance**. #### ![Screenshot 2026-06-24 092444](https://knowledge-base.cezannehr.com/hs-fs/hubfs/Screenshot%202026-06-24%20092444.png?width=285&height=126&name=Screenshot%202026-06-24%20092444.png) 3\. Submit a ticket You can raise a support request directly with the Support Team by selecting **Contact Customer Support** in the **top-right corner**. ![Screenshot 2026-06-24 092514](https://knowledge-base.cezannehr.com/hs-fs/hubfs/Screenshot%202026-06-24%20092514.png?width=298&height=81&name=Screenshot%202026-06-24%20092514.png) ### What you need to do - Make sure the correct people in your organisation have portal access. - Confirm your verified support contacts are up to date (Only verified support contacts can raise tickets). - Remove access for anyone who has left your organisation. 💡**Tip** If you need **help adding a new contact**, **updating permissions** or **getting portal access,** please contact your Customer Success Manager or Support team. ### Support availability Tickets can be submitted **24/7 via the customer support portal.** **Support team** hours: **09:00 – 17:30 (Monday to Friday**, excluding public holidays). 💡**Tip** Have a look at our [support policy](https://cezannehr.com/legal/services/support-policy-standard/) for further information.    - 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