You can access support through the Cezanne HR Support Portal or by going to the Knowledge Base and choosing one of the following options:
1. Search the Knowledge Base
Browse articles, guides, FAQs, and step-by-step instructions in the Knowledge Base. Available 24/7, it's designed to help you find answers to common questions and resolve issues independently.
2. Use the AI Assistant
The AI Assistant, available in the bottom-right corner, can help resolve common queries immediately and, where required, create a support ticket for further assistance.
3. Submit a ticket
You can raise a support request directly with the Support Team by selecting Contact Customer Support in the top-right corner.
What you need to do
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Make sure the correct people in your organisation have portal access.
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Confirm your verified support contacts are up to date (Only verified support contacts can raise tickets).
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Remove access for anyone who has left your organisation.
💡Tip
If you need help adding a new contact, updating permissions or getting portal access, please contact your Customer Success Manager or Support team.
Support availability
Tickets can be submitted 24/7 via the support portal.
Support team hours: 09:00 – 17:30 (Monday to Friday, excluding public holidays).
💡Tip
Have a look at our support policy for further information.