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How Do I Resolve Error 102309

You may encounter the following error when attempting to close an absence plan: “An unexpected error has occurred while invoking the component 'AbsenceHelper'. For further information please contact your administrator..."

 

This error typically occurs in scenarios such as:

  • Processing an employee as a Leaver

  • Closing absence plans



🔍 Why This Happens

This error message typically appears when there are unlinked absences on the original absence plan that occur after the currently entered "Effective To" date. 

 

✅ How to Resolve It

  1. Access the relevant absence plan.

  2. Navigate to the "Absences" tab.

  3. Review for any unlinked absence records — these will be marked with a icon

  4. Delete any unlinked records causing the issue.

 

Note: Deletion is irreversible. All data associated with the deleted absence will be permanently lost.