How Do I Resolve Error 12475?

This error typically occurs in scenarios such as:

• Open the annual calendar

🔍 Why This Happens
The error message usually appears when the system is trying to load and display a large volume of data on the calendar. This is most commonly caused by filters that include a high number of employees (e.g. filters set to display all employees in the organisation).

✅ How to Resolve It

We highly recommend adjusting calendar filters to display smaller, more specific groups—such as by organisational units—instead of using a general "All" filter. This reduces the load on the system and improves performance.

Here’s how you can check and update these filters:

In User Records:

You can switch off or adjust filters directly in individual user records.

• Go to Administration > Users

• Select the user and review their User Calendar Filters

In "Employee Groups":

Some calendar filters are based on specific Employee Groups. You can review and refine which employees are included:

• Go to Administration > Employee Groups

• Amend or create groups as needed, depending on the level of detail required