Why can’t I log into Cezanne Academy?

Possible causes

• One-time link expired
• Cache needs clearing
• Password does not meet requirements

1. One-time link expired

• When an account is first created for you, you will receive a one-time link to set up your password. Ensure you are only clicking on this link when setting up your password and use the second link anytime you want to login after this. 

• Some IT systems may click on the one-time link which then means you get an error message saying it has expired without having set up a password. If this is the case, please contact the person who set up your account and ask them to manually set a password for you.

2. Cache needs clearing 

If you have previously been able to login to the Academy, and then get an error message, often clearing your cache on your preferred browser can fix this issue.

This often solves the issue if you have just had your password reset for you but are still unable to login.

3. Password is not meeting the requirements

When setting up a password it must contain at least 8 characters, include a lowercase letter, uppercase letter, number and special character.