This article will provide steps to fixing an issue with the 'custom form search' sometimes not displaying information.
If you are performing a search on a form through the custom form search, then it may sometimes not display information for some employees. This will appear as a blank field in the search if it does happen.
A common fix to this is by clicking on rebuild within the form.
Step 1: Terminating the process flow
If you have an active process flow running for this form, you will need to first terminate this (please skip to step 2 if there is not an active process flow for the form).
To do this, navigate to
Administration >> Processes >> Active process flows >> Find the form process flow >> Terminate >> click 'NO' on the following pop-up about terminating individual processes:
Clicking 'NO' on the pop-up will ensure that currently running processes remain running and are not terminated.
Step 2: Deactivate the form and rebuild
You can then navigate to
Administration >> form builder >> select form >> deactivate >> rebuild >> activate
Once this is done, the search should then show all of the information again.
Step 3: Reactivating the form's process flow
To do this, navigate to the Closed Process Flows tab of processes, then click on Clone Process on the terminated form's process flow to set this up again.
